Privacy Policy

At Mowgli’s Adventures, we respect your privacy and are committed to protecting your personal information. This policy explains how we handle your data in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We only collect the information we need to provide you with a great safari experience or to answer your questions. This includes:

Contact Details: Your name, email address, and phone number when you enquire or book.
Booking Details: Information required for park permits or transfers, such as ID/Passport numbers (where required by SANParks) and pick-up locations.
Payment Information: We do not store credit card details on our servers; payments are processed through secure, third-party payment gateways.

2. How We Use Your Information

We use your data strictly for business purposes, including:

Processing your bookings and sending confirmation.
Communicating with you about your trip details.
Complying with legal obligations (such as South African tourism and park regulations).
Improving our website and services.

3. Sharing Your Data

We treat your information as a private matter. We do not sell or rent your data to third parties. We only share your information with trusted partners when it is necessary to fulfill your booking, such as:

SANParks or Private Reserves: For entry permits and gate access.
Service Providers: Such as secure payment processors or specialized booking software.

4. Protecting Your Information

We take reasonable technical and organizational steps to keep your personal information safe from unauthorized access, loss, or misuse. Whether it’s digital or physical data, we treat it with the same respect we show the wild.

5. Your Rights

Under POPIA, you have the right to:

Know what information we hold about you.
Request that we update or correct your information.
Request that we delete your data (where we are not legally required to keep it).
Object to the processing of your data for marketing purposes.

6. Cookies

Our website uses cookies to improve your browsing experience. You can choose to disable cookies in your browser settings, though some parts of the site may not function perfectly without them.

7. How to Contact Us

If you have any questions about this policy or how we handle your data, please reach out to our Information Officer:

Name: Odelia du Toit
Email: hello@mowglis-adventures.com
Phone: +27 72 626 7198

If you are not satisfied with how we handle your request, you have the right to contact the South African Information Regulator.